Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel the auto-renewal of your GrowGrader subscription at any time through your dashboard settings or by contacting your account manager.

• Effective Date: Cancellations apply to the next billing cycle. Your account will remain fully active and accessible until the end of your current 1-year paid term.
• No Proration: We do not offer prorated refunds for mid-year cancellations, non-usage of the platform, or changes in your hiring requirements.

2. Strict Refund Eligibility

We will only authorize refunds in the following explicit scenarios:

• Duplicate Billing Error: If our payment gateway (Instamojo) erroneously charges your payment method multiple times for a single subscription term.
• Catastrophic Platform Outage: If the core hiring and evaluation features of the GrowGrader platform are completely inaccessible for more than 72 continuous hours within the first 30 days of your subscription, preventing any use of the service. Scheduled maintenance windows do not apply to this clause.
• Failure to Provision: If, after successful payment, our systems fail to upgrade your account to premium status within 48 hours and our support team is unable to manually resolve the issue.

3. Requesting a Refund

If you meet the strict eligibility criteria outlined in Section 2, you must submit a formal refund request within 7 days of the qualifying incident.

To submit a request, email our billing department with the following information:

• The email address associated with your Recruiter/Faculty account.
• Your Instamojo Transaction ID or Receipt Number.
• A detailed explanation of the technical failure or billing error.
• Supporting evidence (e.g., screenshots of duplicate bank charges).

4. Processing & Dispersal

Our billing team will review all refund requests within 3 business days. If approved, the refund will be initiated immediately.

Funds will be credited back to the original method of payment (Credit Card, UPI, Net Banking) via Instamojo. Depending on your financial institution, it may take 5 to 10 business days for the funds to reflect in your account. We cannot issue refunds to alternative accounts or payment methods under any circumstances to prevent money laundering.

5. Chargebacks & Disputes

If you initiate a chargeback or dispute with your bank or credit card company without first contacting our support team to resolve the issue under this policy, your GrowGrader account and all associated student data will be immediately and permanently suspended pending the resolution of the dispute.